These are the terms and conditions for the booking agreement between you and Travel Pakal32. (“The Company”) for the rental of a property/resort (the “Property/Resort”). For the purposes of the agreement, “you” means, collectively, the person signing this agreement and each of the other guests booked to stay at the Property/Resort during the rental period. The Company is an agent to the owner and/or the property/resort management company of the Property/Resort (the “Owner”).

Above the Terms & Conditions for the booking agreement between you and Travel Pakal32.

This agreement becomes irrevocable once Travel Pakal32 has received payment for service.

IMPORTANT: Customer booking casas must be 25 years of age and older, as well as a responsible traveler. Travel Pakal32 may deny reimbursement on deposit if in any case there exists an age requirement violation.


Payment Policy

After booking request you will receive a confirmation e-mail, attached with a payment-frame link. TP32 must receive 100% of the total rental fee (including deposit) established for property/resort before arrival. We recommend to book service at least 15 days in advance.

Rental Property Security Deposit

TP32 requires a security deposit to act as a collateral for damages or losses to the property (including contents) during rental period. If no damages or losses occurred during rental period, you will be refunded the deposit which usually takes from 3-4 weeks. TP32 will notify/discuss 1 day prior to check-out date if such deposit will be refunded or charged.

Property & Resort Cancelation Policy

To cancel your booking, you must provide the Company with written notice of your cancellation. If the Company receives this notice at least 60 days prior to your arrival at the Property/Resort, the Company will retain 25% of your total rental fee. We strongly advise to obtain travel insurance for protection and /or other things regarding your stay in Mexico.

Customer Liability

Customers are merely responsible for losses, damages or injuries in connection with the use of our residences/resorts by them or their guests. We recommend that property and furniture, fixtures and details prevail in the same condition and location as when during check-in.

Property Usage

Illegal activity within the Property is absolutely prohibited. Any activity considered offensive for the owner or the occupants of the neighboring land is also prohibited. Parties, weddings or any other such functions are not permitted at property. The total number of guests cannot exceed the number identified in this agreement or on the Company’s website. If the Property offers or has more rooms than you have rented, you agree that the Owner will have the right, at the Owner’s discretion, to decide which of the Property’s rooms will be made available to you and which will remain unused. Unless otherwise authorized by the Owner or the Company, you may not bring any animals to the Property. No additional people beyond the maximum occupancy of the Property are allowed on the Property at any one time, unless disclosed to and agreed upon by Property Manager in writing.

Company´s Responsibilities

Travel Pakal32 is an agent of the Owner and neither the Company nor any of its affiliated entities, shareholders, directors, employees, agents and representatives (“Affiliates”) is liable for any delays, accidents, damages, injuries or losses suffered by you, your guests or the Property/Resort. The Company and its Affiliates are not responsible or liable in any way for managing or maintaining the Property/Resort or for the actions or faults of the Owner or any other third party involved in the rental of the Property/Resort (including any provider of additional guest services or activities organized for you). In no event will the Company or its Affiliates be liable for any indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with this agreement or the rental or use of the Property/Resort. If, despite the limitations contained herein, the Company or its Affiliates are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described herein, then the Company’s or its Affiliates’ liabilities will in no event exceed the greater of one hundred United States dollars or the total related rental revenue paid by you at the time of the occurrence. Furthermore, you acknowledge that any use of pool, hot tub and/or beach are entirely at your own risk. You acknowledge that children and all other non-swimmers should be supervised at all times.

Private Drivers

TP32 includes exclusive transfer service upon arrival and departure. When booking a Property/Resort, TP32 offers a permanent driver to be at your disposition during your stay as an additional guest service. Permanent driver service hours are established on Company´s website upon booking. You are under no obligation to book any of these additional guest services. Transfer service providers are independent contractors and are not agents, representatives or employees of the Company. The Company and its Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such service provider or for any personal injuries, Property/Resort damage or other damages or expenses relating thereto.

Traveling To Mexico

Residents of North America, the UK, Japan, European countries under the Shengen agreement do not require visas to enter Mexico as tourists, although you must obtain a FMT Forma Migratoria de Turista, included in your airline ticket which permits visits up to 180 days. To obtain a FMT tourists need a passport valid for six months from travel date, return ticket and proof of funds. Visa and passport requirements often change, you are responsible to check before traveling.  By offering travel products and services in Mexico, TP32 does not represent or warrant that travel to such points is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations. Moreover, TP32 is not responsible for weather or seasonal conditions, which may affect your use of the Property/Resort and surrounding areas, including, but not limited to, beaches and roads. The Company and/or its Affiliates cannot be held responsible for limited signal strength, absence and/or interruption in telecommunication services including, but not limited to, internet, phone, cable and satellite reception. We urge you to consult with governmental travel reports, including alerts, warnings and advisories, before entering into this agreement.

Force Majeure

Neither TP32 (including its Affiliates) nor the Owner will be liable for any damages, losses or injuries caused by conditions outside of that person’s control, including, without limitation, any fire, flood, hurricane, tsunami, war, revolution, terrorism or change to any law, regulation or government policy.

Problems With Property/Resort

You should immediately notify the Company or the on-site property manager of any problems relating to the Property/Resort. The Company will reasonably endeavor to fix the problems but will not consider complaints filed after you have left the Property/Resort.

This agreement can be terminated by the Company immediately following any breach of the terms by you. Any change or amendment to this agreement, including, without limitation, an increase or decrease in the number of guests or an increase, decrease or other change to the rental period, must be made in conformity with the provisions of this agreement and, in all cases, is subject to the prior written approval of the Company, which approval may be withheld at its sole discretion. This agreement will be governed under the laws of Mexico. You cannot transfer or assign this agreement or any part thereof.