Privacy matters. K-Pal Inc., and its parent, subsidiaries and affiliates (collectively, “Travel Pakal32,” “we,” or “us”) recognize the importance of our customers’ privacy, and the steps to take in order to protect that privacy. This privacy statement discloses the privacy practices for The statement does not include the privacy practices for partnered sites. We encourage our users who visit external sites from links within Travel to read the privacy statements of those sites, as their privacy practices may differ from ours. This privacy statement applies only to the site and does not necessarily apply to our off-line collection of information. If you have questions or concerns regarding this statement, you should first contact us via e-mail at


Welcome to the Travel Pakal32 Website. In order to make you feel comfortable and secure in our website, we have taken numerous precautions to guard your security while making purchases online. For each visitor to our Web site, our Web server automatically recognizes the consumer’s domain name and e-mail address (where possible). Travel Pakal32´s privacy/security policy will inform you about:


How is rental registration information used?

When you submit a request for villa/hotel information or add a villa/hotel to your “Favorites”, we collect your name, contact information, travel details and any other comments you may provide. If you choose to rent one of our villas/hotels, we will then collect your payment card information as well as additional information such as your itinerary, activities, emergency contact information. We use this information to contact you about your request, make your reservation, plan your stay at one of our villas/hotels, and process your payment. Before using certain parts of the Site or renting properties, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your full name, phone number, email address, and credit card number (in the event you rent a property/hotel). In addition, we may also ask you for your country of residence and/or your organization’s country of operation, where necessary to meet requirements under applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your requests, to communicate with you about your order and the Site, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.

How is your personal identifiable information being used?

We may send you email newsletters or updates about Travel Pakal32 products, services, promotions, and travel trends that may be of interest to you. Should you wish to opt out of receiving newsletters or updates from Travel Pakal32 in the future, please let us know by clicking on the “unsubscribe” link within the e-mail that you received from us.

When you comment on our Blog or other public forum, we may collect your name, email address as well as any comments, suggestions and other feedback you provide as postings to our Blog. We may use your comments, suggestions or feedback to monitor and/or improve our product and service offerings and our Site. Please remember that any information that you provide in these comment areas is accessible to the public, and you should exercise caution when deciding to disclose any personal information about yourself or anyone else.

We ask all guests to complete a property rental review, after returning from their trip. Please remember that any information you provide in the rental review can be read or used by other visitors to the Site, and you should exercise caution when deciding to disclose any personal information about yourself or anyone else.

When you enter a contest or participate in a promotion, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the contest or promotion. At the time you enter the contest or promotion, we may obtain your consent to send you future promotional communications. If a contest or promotion is jointly sponsored by us and one or more sponsors, your personal information may be shared with such sponsors, as specified at the time of collection of your personal information. We do not control the use, disclosure or security of your personal information by other sponsors, and recommend you review their respective privacy notices or statements.

With whom do we share your personal identifiable information?

When you submit a request for villa information or complete a booking, we share personal information you have provided to us with the home owner, property Management Company or hotel management where you would like to stay so that they can assess your suitability and approve your stay.

Travel Pakal32 may transfer (or make available) your personal information with our affiliates and authorized service providers that perform certain services or functions on our behalf. For example, we may use service providers to authorize and process payments, host our Site, operate certain of its features, serve advertisements on our Site or send email. Your personal information may be maintained and processed by our affiliates and other third party service providers in the [US and MEXICO]. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.

Travel Pakal32, and our US or Mexican affiliates and service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or a contravention of law, or as required or permitted by Canadian or other foreign law. We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims, to investigate or prevent actual or suspect loss or harm to persons or property.

How do I access, update, or delete my personal identifiable information?

If you are a registered user of the web site, you can manage many aspects of your registration information. For security reasons, however, some parts of your personal information may not be changed online and may require you to call or write to us in order to verify your identity before such changes can be made. The online registration area will also permit you to exercise control over the use of your e-mail address, allowing you to opt-out of future e-mail messages from this web site. Unfortunately, due to various legal and recordkeeping requirements, we may be required to maintain records about your purchases or other activities on this website. However, you will always be permitted to opt-out of any marketing uses of information stored about you. If you prefer to manage your personal information via other means, you may contact us by email at:

What information will be disclosed if required by law?

If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

How do we make use of external links?

The Site may provide links to external websites maintained by individuals or organizations that are not owned or operated by Travel Pakal32. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. Once you access a link to another website, you are subject to the privacy policy and terms of use of these external sites, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.


Secure Booking Process

Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Travel Pakal32 site uses SSL to communicate with secure browsers like Chrome, Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server.

If you are still unsure of giving your credit card over the Internet, please feel free to phone your purchase to us.

We have personal information retention processes designed to retain personal information of our customers and Site visitors for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.